Cancellation & Refund Policy

Last updated: 23 August 2026. This policy applies to all Voiceplix purchases paid through Razorpay. New purchases on or after 23 August 2026 are billed by Astrosia Technologies LLP (GSTIN 19ACIFA5011F1ZQ) through Razorpay. Orders that already charged on the ASTROSIA (Prop) Razorpay merchant (GSTIN 19DWGPA8009C1ZT) stay on that merchant until they finish; a new checkout uses the LLP. Your contract for new purchases is with the LLP.

1. Nature of the product

Voiceplix sells digital services only: prepaid minute credits and monthly virtual-number rental. There is no physical shipment. Once a number is issued or minutes are credited, the service has been delivered.

2. Minutes

If no minutes from a pack have been consumed, you may request a refund of that pack within 7 days of the Razorpay payment. Email support@astrosia.com with the payment id. Once any minute from that pack is used, that pack is non-refundable. We do not cash out leftover wallet balances except where required by law or this policy.

3. Numbers

Number rental is a monthly Razorpay subscription at the published line fee plus GST. The first month is charged when you authenticate the mandate. Rental already billed is non-refundable after the number is issued. If payment is captured but we cannot issue the number (inventory, KYC, or upstream failure), we will retry, issue a substitute, or refund that cycle to the original method.

Combo plans (number + CRM minutes) recharge minutes into the wallet each successful cycle. Those minutes follow the minutes policy below once credited.

Cancel from the dashboard; the line stays active until the current period ends. There is no prorated refund mid-cycle.

4. Cancellations

You may cancel a number or combo subscription at period end from the dashboard or by emailing support. Prepaid standalone minutes already on the wallet remain until used. We do not auto-renew standalone minute recharges. Number and combo plans auto-renew monthly until cancelled.

5. Failed payments and chargebacks

If a charge fails, nothing is delivered. If a completed payment is later charged back, we may suspend the account, reclaim numbers, and reverse wallet credits.

6. How to request

Write to support@astrosia.com from the email on the account. Include the Razorpay payment id and order / invoice number. We aim to respond in 3 business days. Approved refunds go back through Razorpay to the original method and can take 5–10 business days to show on your statement.

7. Contact

Astrosia Technologies LLP is the contracting party. New Razorpay checkout uses the LLP merchant; existing Prop Razorpay charges stay on ASTROSIA (Prop) until they end.

New purchases on or after 23 August 2026 are billed by Astrosia Technologies LLP (GSTIN 19ACIFA5011F1ZQ) through Razorpay. Orders that already charged on the ASTROSIA (Prop) Razorpay merchant (GSTIN 19DWGPA8009C1ZT) stay on that merchant until they finish; a new checkout uses the LLP.

Registered address: Mazna Up Road, Contai-721401, West Bengal, India

Corporate address (support and public enquiries; not a change of registered office):

Astrosia Technologies LLP
Tech37, 1st Floor
Plot No. 2A, Electronic City 2nd Phase, Sy-No 37
Bengaluru 560100, Karnataka, India

+91-8069645402 · +1-415-417-1659 · Contact